Welcome to SimpliHaven. SimpliHaven LLC ("SimpliHaven," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service").
Please read this Privacy Policy carefully. By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, you may not access or use the Service.
This Privacy Policy is incorporated into and subject to our Terms of Service. Capitalized terms not defined in this Privacy Policy have the meanings set forth in our Terms of Service.
For the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws, SimpliHaven LLC is the data controller responsible for your personal information.
Contact Information:
SimpliHaven LLC
5441 S Macadam Ave, Suite N
Portland, OR 97239
Email: support@simplihaven.com
This Privacy Policy applies to information we collect:
This Privacy Policy does NOT apply to information collected:
We collect several types of information from and about users of our Service.
Account Registration Information:
Buyer-Specific Information:
Financial Information (Buyers):
When using our Haven Score assessment and other educational tools, you may provide:
IMPORTANT: We do not access your actual credit report, bank accounts, or verify financial information. All financial information is self-reported by you for educational assessment purposes only.
Realtor-Specific Information:
Communications and Support:
Payment Information (Realtors):
When you access or use the Service, we automatically collect certain information:
Usage Information:
Device and Browser Information:
Location Information:
Cookies and Similar Technologies:
We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information. See Section 8 for detailed information about cookies.
Authentication Services:
If you choose to register or log in using a third-party service (such as Google or Apple), we receive basic profile information from that service, such as your name, email address, and profile photo.
Payment Processors:
We use Stripe to process subscription payments. Stripe provides us with limited payment information (last 4 digits of card, card type, expiration date, billing address) but not full payment card details.
Email and Communication Services:
We use Resend for email delivery and Twilio for SMS communications. These services process recipient information on our behalf.
Analytics and Advertising Services:
We may use third-party analytics services (such as Google Analytics) that collect information about your use of the Service. These services may use cookies and similar technologies.
Public Information:
For Realtors, we may collect publicly available information about your real estate license, disciplinary history, and professional credentials from state licensing boards and public databases to verify your credentials.
Haven Score and Assessments:
We calculate your Haven Score and other readiness assessments based on the information you provide. These derived scores and assessments are stored as part of your profile.
Matching and Recommendations:
We may generate recommendations for Realtors, Lenders, or educational content based on your profile, preferences, location, and behavior within the Service.
Aggregated and Anonymized Data:
We may create aggregated, de-identified, or anonymized data from the information we collect. This data cannot reasonably be used to identify you and is not considered personal information.
We use the information we collect for the following purposes:
We do not sell your personal information.
We share your information only in the following circumstances:
We may share your information when you explicitly consent to such sharing, including:
Buyer-Realtor Connections:
When you express interest in connecting with a Realtor (by requesting contact, viewing a full profile, or using a "connect" feature), we share relevant information with that Realtor, including:
Buyer-Lender Connections:
If you choose to connect with or be referred to a Lender, we may share similar information to facilitate that connection.
Testimonials and Reviews:
If you provide a review or testimonial that you agree to make public, we may display it on the Service or in marketing materials with your name or initials.
We share information with third-party service providers who perform services on our behalf:
Infrastructure and Hosting:
Payment Processing:
Communication Services:
Analytics and Performance:
Security Services:
These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information and not use it for other purposes.
Realtor Subscribers:
Realtors who subscribe to our Service receive access to Buyer profiles and information when Buyers express interest in connecting with them or are matched through our platform.
Lender Partners:
If we partner with Lenders, we may share Buyer information with them when Buyers consent to introductions or referrals.
We require real estate professionals to comply with applicable privacy laws and use Buyer information only for legitimate professional purposes.
We may disclose your information when we believe in good faith that disclosure is necessary to:
If SimpliHaven is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on the Service of any change in ownership or use of your information, as well as any choices you may have.
We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you. For example, we may share:
This information is not considered personal information and may be used and shared without restriction.
We may share information at your specific direction or request, such as when you choose to share your profile or information with specific third parties.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Information:
We retain your account information for as long as your account is active. If you close your account, we will delete or anonymize your information within 90 days, except as noted below.
Financial and Transaction Records (Realtors):
We retain payment and subscription information for 7 years to comply with tax and accounting regulations.
Communications and Support:
We retain customer support communications and correspondence for up to 3 years for quality assurance and legal compliance purposes.
Legal and Compliance:
We may retain certain information longer if required by law or necessary to resolve disputes, enforce our agreements, or protect our legal rights.
Anonymized Data:
We may retain and use anonymized or aggregated data indefinitely for analytics, research, and other lawful business purposes.
Backup Systems:
Information may persist in backup systems for up to 90 days after deletion from active systems.
You may request deletion of your information at any time by contacting us at support@simplihaven.com. See Section 11 for information about your data rights.
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
Encryption:
Access Controls:
Infrastructure Security:
Application Security:
Organizational Measures:
Third-Party Security:
We carefully select service providers and require them to implement appropriate security measures to protect your information.
Limitations:
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access.
SimpliHaven is based in the United States, and our servers and service providers are located primarily in the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States.
Data Protection Standards:
The United States may not have the same data protection laws as your jurisdiction. However, we implement appropriate safeguards to protect your information regardless of where it is processed.
European Economic Area (EEA) and UK Users:
If you are located in the EEA or UK, we rely on the following legal bases for transferring your data to the United States:
By using the Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.
We use cookies and similar tracking technologies to collect information and improve your experience on the Service.
Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember information about your visit.
Essential Cookies (Required):
These cookies are necessary for the Service to function properly and cannot be disabled.
Functional Cookies:
These cookies enable enhanced functionality and personalization.
Analytics Cookies:
These cookies help us understand how users interact with the Service.
Advertising Cookies (if applicable):
These cookies may be used to deliver relevant advertisements.
Web Beacons (Pixels):
Small graphic images embedded in emails or web pages to track opens, clicks, and conversions.
Local Storage:
HTML5 local storage to store information locally on your device.
Mobile Identifiers:
Device advertising identifiers (IDFA on iOS, AAID on Android) if you use our mobile application.
Browser Controls:
Most browsers allow you to control cookies through their settings. You can:
Note that disabling cookies may affect the functionality of the Service.
Opt-Out Tools:
Mobile Device Settings:
You can limit ad tracking through your device settings:
Some browsers transmit "Do Not Track" (DNT) signals. Our Service does not currently respond to DNT signals because there is no industry standard for how to respond to them. We will continue to monitor developments in DNT technology.
The Service may contain links to third-party websites, applications, or services that are not owned or controlled by SimpliHaven.
We are not responsible for:
Examples of third-party services you may encounter:
We encourage you to read the privacy policies of any third-party service you visit or use. This Privacy Policy applies only to information collected by SimpliHaven through the Service.
Real Estate Professionals:
Realtors and Lenders who use our Service are independent third parties. Any information you share directly with them (outside of the SimpliHaven platform) is subject to their own privacy practices, which we do not control.
The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If you are under 18, do not:
If we learn we have collected personal information from a child under 18 without parental consent, we will delete that information as quickly as possible. If you believe we might have information from or about a child under 18, please contact us at support@simplihaven.com.
Note: Homebuying services are intended for adults who are legally able to enter into binding contracts. Users must be at least 18 years old to use the Service.
Depending on your location, you may have certain rights regarding your personal information.
Access:
You can access and review your account information at any time by logging into your account.
Correction:
You can update or correct your account information through your account settings.
Deletion:
You can request deletion of your account and personal information by contacting us at support@simplihaven.com.
Opt-Out of Marketing:
You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by adjusting your communication preferences in your account settings.
Data Portability:
You can request a copy of your personal information in a portable format by contacting us.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know:
You have the right to request that we disclose:
Right to Delete:
You have the right to request deletion of your personal information, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, comply with legal obligations).
Right to Correct:
You have the right to request correction of inaccurate personal information.
Right to Opt-Out of Sale/Sharing:
We do not sell your personal information. If our practices change, we will update this Privacy Policy and provide opt-out mechanisms as required.
Right to Limit Use of Sensitive Personal Information:
You have the right to limit our use of sensitive personal information to permitted purposes under CCPA. We use sensitive personal information (such as financial data) only for purposes permitted under CCPA, such as providing the Service you requested.
Right to Non-Discrimination:
You have the right not to receive discriminatory treatment for exercising your privacy rights.
Authorized Agent:
You may designate an authorized agent to make requests on your behalf. We may require proof of authorization.
Verification:
To protect your privacy, we will verify your identity before responding to requests. We may ask you to:
Response Timeline:
We will respond to verifiable requests within 45 days (extendable by an additional 45 days if necessary).
California "Shine the Light" Law:
California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):
Legal Basis for Processing:
We process your personal information based on:
Your GDPR Rights:
Right of Access:
You have the right to obtain confirmation of whether we process your personal information and to access that information.
Right to Rectification:
You have the right to have inaccurate personal information corrected.
Right to Erasure ("Right to be Forgotten"):
You have the right to have your personal information deleted in certain circumstances.
Right to Restriction of Processing:
You have the right to request that we restrict processing of your personal information in certain circumstances.
Right to Data Portability:
You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another controller.
Right to Object:
You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent:
Where processing is based on consent, you have the right to withdraw consent at any time.
Right to Lodge a Complaint:
You have the right to lodge a complaint with your local supervisory authority if you believe our processing of your personal information violates data protection laws.
Data Protection Officer:
For GDPR-related inquiries, you may contact us at support@simplihaven.com.
International Transfers:
See Section 7 for information about international data transfers.
If you are located in other jurisdictions with privacy laws (such as Canada, Australia, Brazil, etc.), you may have similar rights. Please contact us at support@simplihaven.com to learn about and exercise your rights.
To exercise any of your privacy rights, please contact us at:
Email: support@simplihaven.com
Subject Line: "Privacy Rights Request"
Include in your request:
We will respond to your request within the timeframe required by applicable law (typically 30-45 days).
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You:
Your Acceptance:
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the changes, you should stop using the Service and may request deletion of your account.
Review Regularly:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
SimpliHaven LLC
5441 S Macadam Ave, Suite N
Portland, OR 97239
Email: support@simplihaven.com
Website: www.simplihaven.com
For Privacy-Specific Inquiries:
Email subject line: "Privacy Inquiry"
For GDPR-Related Inquiries:
Email subject line: "GDPR Request"
For CCPA-Related Inquiries:
Email subject line: "CCPA Request"
We will respond to your inquiry within a reasonable timeframe, typically within 30 days.
What information do we collect?
We collect information you provide (name, email, financial data for Haven Score), information collected automatically (usage data, device information), and information from third parties (authentication services, payment processors).
How do we use your information?
We use your information to provide and improve the Service, facilitate connections between Buyers and Realtors, personalize your experience, communicate with you, and ensure security and compliance.
Do we share your information?
We share your information with service providers, real estate professionals you connect with, and as required by law. We do not sell your personal information.
How do we protect your information?
We use encryption, access controls, secure infrastructure, and organizational measures to protect your information. However, no method is 100% secure.
What are your rights?
Depending on your location, you may have rights to access, correct, delete, or port your data, opt out of certain processing, and lodge complaints with supervisory authorities.
How long do we keep your information?
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, and resolve disputes.
How can you contact us?
Email us at support@simplihaven.com or write to us at 5441 S Macadam Ave, Suite N, Portland, OR 97239.
By using the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
For California residents: By using the Service, you acknowledge and consent to the practices described in this Privacy Policy, including the collection, use, and disclosure of your personal information for the purposes identified.
For EEA/UK residents: Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time by contacting us at support@simplihaven.com.
Document Version: 1.0
Effective Date: January 25, 2026
SimpliHaven LLC - All Rights Reserved